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Terms of service

Terms and conditions of the Service

The simple acceptance of the purchase by confirming the order placed implies that you accept these conditions, which will govern, in the absence of particular conditions, the relationship established between you and ESPAI LACONTRA SL.

ESPAI LACONTRA SL is a commercial company with registered office at Calle Caballeros, 59 46176 Chelva (Valencia), fiscal address and physical store at Calle Cadiz, 38 Bajo B 46006 Valencia, with CIF No. B98956014, telephone +34 960083516 and email : contact@lacontraroom.com where you can contact the company to resolve any questions that may arise regarding these conditions.

By accepting the contract you declare: a) That you have the capacity to contract, in accordance with the applicable Spanish regulations. b) That you have read and expressly accept each and every one of these General Conditions.

1. Acceptance and validity of the Conditions of Sale

In accordance with the following conditions, these may be modified, so that the relationship established with you will be valid and applicable those in force on the date of acceptance. These clauses will come into force from the moment the contract is perfected, in accordance with the provisions of Law 34/2002. The modification of the Conditions of Sale will be notified to the users through the same web page. Therefore, we recommend that the user consult the conditions in force at the time of using the online shopping services of ESPAI LACONTRA SL. In any case, the notification will be made sufficiently in advance and the conditions of sale will be available for consultation before making the contract.

2. Products description

In each presentation of the product offered on the website, its characteristics are described. The stocks of our products are limited, although the fact that they appear on the web implies that they are in stock, it is possible that they will be sold minutes before in the physical store. In this case we will proceed to refund the product.

3. Product price

The prices indicated on the ESPAI LACONTRA SL website and invoiced to the client include VAT and current taxes. ESPAI LACONTRA SL reserves the right to modify prices, articles, offers and other commercial conditions without prior notice.

4. Cancellation of orders

ESPAI LACONTRA SL reserves the right to cancel orders made based on typographical or arithmetic errors or that contain an imprecise shipping address that may make it difficult to deliver the items.

5.Delivery time

The shipping address entered during the ordering process (finalize purchase) will be considered correct. ESPAI LACONTRA SL will not be responsible for those orders that do not reach their destination due to user error.

5.1. Shipments to Spain (peninsula): the courier company used for these shipments is UPS, with a formal and operational commitment of : approximately 1-2 business days from the confirmation of payment of your order.

5.2. Shipments to Europe: the company used for these shipments is PS : approximately 4-5 business days from the confirmation of payment of your order. We are not responsible for possible delivery delays caused by the courier service. All delivery times are calculated for purchases made before 5:00 p.m. For purchases made later, you will have to count one more day. We are not responsible for possible delivery delays caused by the courier service.

6.Payment method

ESPAI LACONTRA will accept the following forms of payment for purchases made on its portal in accordance with the conditions established here and in the corresponding applicable regulations. 6.1. Credit card It is the most comfortable and secure way to pay. Only the digits, card expiration date, and security numbers on the back of the card are required. Our credit card payment system is secure as we have an approved SSL system with an encryption key length of 128 bits (the highest level commercially available). We accept the following cards: Visa, Visa Electron, American Express, MasterCard, Maestro, Shop Pay, Apple Pay, and Google Pay. 6.2. Paypal The client will be taken to the PayPal website, taking advantage of its secure payment platform.

7. Shipping costs

Shipping costs will depend on the weight, the destination. Before making the payment you will be able to see the price of the shipping costs. The following Conditions are established: 1. Shipments are made by courier service. 2. Shipping costs include Value Added Tax (VAT) in all cases, but no other taxes, fees, duties or surcharges. Taxes generated at destination will always be paid by the recipient. 3. Shipping is understood as delivery of the items to the address or address specified by the customer during the ordering process. For shipments outside the EU: In some cases, shipments may be subject to taxes and / or customs duties. In most cases, fees are charged at the time of package delivery, although you may receive a notification in the mail asking you to go in person to pay these fees in order to receive your package. The amount of the fees may vary depending on the weight / amount of the package.

8.Returns

You can consult the return and refund policy in the Link dedicated specifically to this section, because we understand that it is a very important chapter for you.

9.Taxes

The prices include in all cases the Value Added Tax (VAT), but no other taxes, fees, duties or surcharges.

10.Complaining orders

If you do not receive the shipment after the delivery period indicated above, please contact us ( contact@lacontraroom.com or call +34 960083516 during store hours) and we will immediately make the claim to the carrier. If you have chosen the option of shipping with Correos, it only accepts claims after 15 business days from the delivery of the package to its offices for national shipments and 30 days for international shipments.

11. Registration

To carry out and monitor purchases or other customer services that may be implemented in the future, you must register your personal data and choose a password to access restricted areas that require prior identification. When you register on our server or place an order, your personal and domiciliary data, as well as the transactions carried out and in progress are incorporated into our database, being used only to process the order, as well as to make your tracing. If you have given your express consent, and until you revoke it, they will also be used to send information about offers and services that may be of interest to you. At any time, you can modify the data in your customer record (change of address, telephone ...) or request a reminder of your password if you have forgotten it. For more information see the Privacy Policy section.